Refund Policy

At Cygnus Healthcare Specialities Pvt Ltd, we strive to provide high-quality products that meet our customers' expectations. However, we understand that occasionally a product may be defective.

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Non-Returnable Policy

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Please note that our products are generally non-returnable. All sales are final, and we do not accept returns or exchanges unless the product is defective.

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Defective Product Policy

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In the rare event that you receive a defective product, please contact our customer service team within 7 days of delivery. To facilitate the return process, we require:

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1. An unboxing video that clearly shows the product's defect(s)
2. A detailed description of the issue
3. Your order number and proof of purchase

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Our customer service team will review your request and respond with instructions on how to proceed. If the product is deemed defective, we will provide a suitable solution, such as a replacement or credit to source.

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Important Notes

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- We reserve the right to deny any return or exchange request if the product is not defective or if the customer has not provided sufficient evidence of the defect.

- The customer is responsible for return shipping costs, unless the product is deemed defective.

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Contact Us

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If you have any questions or concerns about our return policy or need to report a defective product, please contact us  at herbanutrin.in@gmail.com